At Social Media Solutions, we respect your privacy and we promise to:

  • Never ask you for personal information unless we truly need it.
  • Use your personal information only to provide you with the information you have requested or have agreed to receive.
  • Keep your data safe and secure and process it in a manner that follows your wishes.
  • Use cookies to improve the quality and relevance of the messages we send you.
  • Assist you to change your mind at any time about the communications you have signed up to receive.
  • Only disclose your data to third parties for marketing purposes when you have said it’s OK to do so.

About Social Media Solutions –

Social Media Solutions registered postal address is 209, Main Street, Gibraltar, GX11 1AA.
The registration number is 713968

Our Privacy Policy

This privacy policy notice is for this website; www.sm.solutions and served by Social Media Solutions and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information that you give when you use this website. This policy is effective from May 2018

What data we collect
We collect your Full Name, Email and Phone on our website contact us form. We are the sole owners of the information collected on this site. We only have access to the information you voluntarily give us.

Where your Data is held

Data Security:
When you give your personal data to Social Media Solutions, we will keep your data safe and secure. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data while in our care.

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement and other relevant legislation.

What we do with your data:
When you use our contact us form on our website we will process the data you supply in order to provide any service you have requested and will only use your personal data for the purposes you have permitted. We will not share it for marketing purposes outside of Social Media Solutions unless you have given us permission to do so.

Retention Period.
We will only retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Links to other websites

Our website may contain links to other websites of interest. We aim to include quality, safe and relevant external links. However, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Shortened URL’s; URL shortening is used on the web to shorten URL’s to something much shorter. This technique is often used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding

However, once you have used these links to leave our site, you should note that we do not have any control over any other websites that you visit. Therefore, we cannot be responsible for the protection and privacy of information which you provide to those sites. We recommended reviewing the privacy statement of every site you visit.

How we use cookies

What are cookies?
A cookie is a small file which asks permission to be placed on your computer’s hard drive to help the site provide a better user experience. Generally, cookies retain user preferences, track website traffic, save and store information about the user’s interactions and usage of the website plus they provide anonymised tracking data to the third-party application Google Analytics.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

If you prefer to disable cookies on this site and others you can consult the help section of your browser

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Google Analytics

This site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.

Google Analytics also records your computer’s IP address which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third-party data processor.

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages on this website.

WordPress

The plugins used on this site may collect non-personally-identifying information, such as the browser type, language preference, referring site, and the date and time of each visitor request. The purpose in collecting non-personally identifying information is to better understand how visitors use its website. 

Our site includes the following Plugins:

Go Daddy Plugins – Privacy Policy

  1. Go Daddy Widgets
  2. Search Engine Visibility

WP Bakery – Privacy Policy

  1. WP Bakery/Visual composer
  2. Templatera

Theme Punch – Privacy Policy

  1. Slider Revolution
  2. Slider Revolution Particle Effect

MonsterInsights – Google Analytics –Privacy Policy

Envato Market – WordPress theme & Plugin Mgt – Privacy Policy

Delicious Addons/Delicious Themes– Stag Edition Privacy Policy

Yoast SEO – Privacy Policy (General Article on Yoast https://kb.yoast.com/kb/gdpr/)

Contact Form 7 & Flamingo – Privacy Policy

About this website’s Server

This website is hosted by Go Daddy within a US Data Centre.

Social Media Solutions take our site security seriously so that we can prevent the loss, misuse or alteration of your personal information.

Some of the security features in place include:

  • Use of SSL encryption – All traffic between this website and your browser is encrypted and delivered over HTTPS
  • Hardware stored in secured datacentres behind firewalls
  • All access to information restricted by password and/or secure key

Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.

Go Daddy –  Privacy Policy
Go Daddy – Responsible Disclosure Policy

Social Media Policy & Usage
Our Social Media Policy is in place to ensure that our business and employees conduct themselves appropriately online. While we may have official profiles on social media platforms users are advised to verify authenticity before engaging with, or sharing information with such profiles.

We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

Our website features social sharing buttons, which are there to help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

How you can access, update or delete your data.

The Data Protection Compliance Officer 

Social Media Solutions Data Protection officers are Maureen Barclay & Joanna Balfour email [email protected] or [email protected]

  1. Unsubscribe
    We hope you will benefit from any communications we send to you. If you have given us permission to write or phone you with information about our services or marketing messages, you may change your mind at any time. Please notify us by email at [email protected]
  1. Access your Personal Data
    You may request details of personal information which we hold about you under the Data Protection Act 1998 and the GDPR.

If you would like a copy of the information held about you, please email [email protected] 

  1. Update Personal Details

If you believe that any information we have is incorrect or incomplete, please email us at [email protected]

Data Breeches
We will report any unlawful data breach of this website’s database or the database of any of our third-party data processors to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Your Rights
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.

Under the GDPR your rights are as follows:

  • The right to be informed about our collection and use of personal data
  • The right of access to the personal data we hold about you
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete
  • The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you.
  • The right to restrict – i.e. prevent the processing of your personal data;
  • The right to data portability -obtaining a copy of your personal data to re-use with another service or organisation.
  • The right to object to us using your personal data for particular purposes, and
  • The right not to be subject to automated decision making including profiling.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
You also have the right to complain. Please contact the European Data Protection supervisor Complaints  if you feel there is a problem with the way we are handling your data.

You can read more here GDPR

Contacting us
If you have any questions about our site or this Privacy Policy, please contact us by email at [email protected] by telephone on +(350) 540 484 77 or by post at 209 Main Street, Gibraltar GX11 1AA